Terms and conditions

Car rental terms

The online booking is not legally binding unless is confirmed by a Emerald Auto agent. For confirmation, you will be contacted by a Emerald Auto agent after you receive your booking details on the email.

To secure the reservation, you will have to pay an advance of 10% of your rental, for a minimum of 50 €.
The advance payment can be made by Visa / Mastercard debit or credit card. The agent will guide you with the payment method.
The booking cancellation is free if it is made at least 14 days before the pick-up date. The booking cancellation leads to the loss of advance payment if it is done in less than 14 days from pick-up date.
The rest of the payment can be made at the pick-up, by debit or credit card. The deposit can be made by credit card only.

The bookings are made on a vehicle class, not a vehicle make/model. If a car from the booking class is not available, the car can be replaced with another car from the same class or a superior class.

If you want to modify the booking, you can call (004) 0727 368 227, or by email at office@emerald-auto.ro

The minimum age for renting a car from Emerald Auto is 20 years. Also, the driver must have at least 1 year of driving experience.
For renting a car you will need an ID / passport and a driving licence, cat. B. The client will have to show the original papers to the rental agent at pick-up or by email / other methods, in copy, when requested.

Also, you will have to possess a Visa / Mastercard credit cardfor the deposit.

The rental price includes:
- VAT 19%;
- CASCO insurance;
- Mandatory liability insurance;
- Road tax;
- Unlimited mileage (for periods greater than 3 days, on Romania territory).

The price excludes:
- Fuel;
-Other tolls, highway taxes, ferry taxes , parking taxes, etc.
- all driver fines, including taxes for recovering the car, if it was parked illegaly and towed away by the authorities.

Extra charges:

Airport pick-up / drop-off: 15 € / transfer;
Extra-hour charge: 15 € / service;
One way rent: On request, limited availability
Extra mileage: 0.12 € / km;

The Terms and Conditions below is accompanied by the attached document.

The terms and conditions, in Romanian, can be downloaded at the following link: Termeni şi Condiţii.pdf

Terms:

The following terms have the respectiv meaning:

Website – all pages and child pages found at http://www.emerald-auto.ro, and all pages and subpages content.
Content– images, text and all other informations and elements inside the Website.
User – any individual that is using the website;
Provider – SC LEXIT KLUST CONSULTING SRL.

Conditions of using the website

This website is property of SC LEXIT KLUST CONSULTING SRL and can be used in the following conditions by any individual that is at least 18 years old.

Through this website, the Supplier presents its services and prices, offering users ways to contact, but also offers the possibility of accessing the services through technical methods of online booking. This website was built using free for usage CMS and licenced booking system. Any other elements of the website, except as disclosed above, are exclusive property of SC LEXIT KLUST CONSULTING SRL, listing the Website Content, the way of showing the information, the pages structure, etc. The listing is not limitative. These elements are subject to copyright according to Law 8/1996 regarding on copyright and related rights, as amended and supplemented, properly marked with “©” symbol.

Acceptance of terms

The user tacitly accepts the Terms and conditions regarding the use of the Website by simply browsing it.

Liability

The Supplier endeavors to ensure that the information presented on the site is current, accurate and complete. However, situations may arise in which the information is erroneous, obsolete or missing. In this sense, the Supplier does not assume any responsibility for the accuracy and integrity of information presented in the Site Content.

Using the website

The User is obliged do adopt a behavior that will not carry any action by any means which could modify the content of the Website, such as accessing restricted areas of the website or block the access to the website, will not load any scripts of any kind that may collect any information about other users of the Website or accessing the database of the Website in any other way than as provided by the public sections of the Website.

Also, the User is obliged to use the website for the purpose it is intended, following the logical steps that can be easily determined by any person entitled to browse this Website.

The user is prohibited to download, copy, reproduce in any way and by any means the Website Content.

Personal data protection policy

Personal data protection policy is attached below, in Romanian

 Dataprotection.pdf